Terms and Conditions
Understanding the framework of our partnership. Professional, clear, and focused on operational excellence.
Service Agreement & Liability
At LEHIGH-POCONO WAREHOUSE, INC., we take the movement of your cargo personally. It's not just freight; it's your business's lifeline. But do you know where the responsibilities lie during transit and storage?
Our liability limits are defined by standard industry protocols and the specific nature of the carrier agreements in place. We're committed to transparency. You'll find that our transit liability policies are designed to protect both the cargo owner and the logistics provider through clear, defined boundaries and rigorous safety standards.
Warehousing Limits
Secure storage depends on mutual adherence to safety regulations. We don't just store; we protect.
Transit Timelines
While we strive for 100% on-time delivery, external factors occasionally intervene. How do we handle force majeure?
The Fine Print
In accordance with the laws governing freight transportation and warehousing in the state of Pennsylvania, specifically near our Stroudsburg hub, LEHIGH-POCONO WAREHOUSE, INC. operates under the following conditions. We believe that a rigid framework actually allows for more flexible operations; when everyone knows the rules, we can move faster. Isn't that what efficient logistics is all about?
We've spent 17 years refining these terms to ensure they reflect the reality of the modern supply chain. From the moment your freight enters our system to the final drop-off, these terms apply. If you're a forwarder or a high-volume shipper, you'll recognize the standard protections that keep the wheels of industry turning smoothly.
Acceptance of Terms. Using our services means you're on board with these conditions. It's as simple as that. Our team is always available to discuss specific contractual needs for major accounts, but our base terms provide the bedrock of our service quality. We don't cut corners, and we don't expect our partners to either.
Damages and Claims. In the rare event of a discrepancy, notification must be provided in writing within the specific windows outlined in our full cargo policy. This ensures we can investigate immediately. Why wait? Speedy resolution is our goal. Claims processes don't have to be a headache when the documentation is handled correctly from day one.
Questions about specific line items? Feel free to reach out to our legal department at info@lehigh-poconowarehouse.com or call our 700 N 5th St office directly. We're here to help you navigate the logistics landscape with total confidence.